Terms of service
KOALA LION – TERMS & CONDITIONS + RISK DISCLAIMER
(For Australian Online Store – Non-Medical Nasal Strips)
Last updated: 15/06/2026
1. General Information
Koala Lion (“we”, “us”, “our”) is an Australian online retailer providing non-medicated adhesive nasal strips (“Products”).
By accessing our website, purchasing our Products, or using our Products, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use our website or Products.
These Terms comply with Australian Consumer Law (ACL) and apply to all users of the Koala Lion website.
2. Product Use & Risk Disclaimer
2.1 Non-Medical Product
Our nasal strips are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including but not limited to:
- Asthma
- Allergies
- Sleep apnoea
- Respiratory illnesses
- Nasal structural issues
- Our Products are personal comfort accessories only.
2.2 User Responsibility
By using our Products, you acknowledge and agree that:
- You are solely responsible for determining whether the Product is suitable for your skin, health, or personal circumstances.
- You will use the Product strictly according to instructions provided.
- You will not rely on the Product for any medical, therapeutic, or respiratory outcome.
2.3 Allergies, Skin Sensitivities & Reactions
Our Products contain adhesive materials that may cause irritation in individuals with:
- Sensitive skin
- Adhesive allergies
- Contact dermatitis
- Existing skin conditions
- You must perform a patch test before full use.
Discontinue use immediately and seek medical attention if irritation, redness, swelling, itching, or breathing difficulties occur.
2.4 Respiratory Conditions
Users with respiratory or medical conditions — including asthma, chronic sinus issues, nasal polyps, allergies, or sleep apnoea — should consult a healthcare professional before using our Products.
Koala Lion is not responsible for adverse outcomes related to:
- Asthma attacks
- Allergic reactions
- Breathing issues
Inhalation or exposure to environmental irritants (dust, pollen, etc.) while the Product is applied
2.5 Environmental Exposure
The Product must be applied only to clean, dry skin.
Use during outdoor exposure to dust, pollen, or other airborne particles may increase irritation risk.
Koala Lion is not liable for reactions caused by improper application or use in unsuitable environments.
2.6 Improper Use
Koala Lion is not responsible for injuries or reactions resulting from:
- Application to broken, irritated, or sunburnt skin
- Prolonged use beyond the recommended duration
- Use by minors without supervision
- Ignoring provided warnings or instructions
- Use for any medical or therapeutic purpose
3. Koala Lion Collagen Mouth Tape – Important Information & Safety Disclaimer
By purchasing and using Koala Lion Collagen Mouth Tape ("the Product"), you acknowledge and agree to the following:
Intended Use
Koala Lion Collagen Mouth Tape is designed to gently encourage nasal breathing during sleep by helping keep the mouth closed. The Product is intended for external use only.
The Product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Before Using This Product
Do not use the Product if:
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You are unable to comfortably breathe through your nose.
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You are experiencing nasal congestion, a cold, flu, sinus infection, or any condition that restricts nasal breathing.
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You suffer from severe respiratory conditions that may impair normal breathing.
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You have skin sensitivities, allergies, wounds, irritation, sunburn, or broken skin around the mouth area.
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You are under the influence of alcohol, recreational drugs, sleeping tablets, sedatives, or any substance that may impair your ability to wake up or remove the Product if necessary.
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You experience nausea, vomiting, acid reflux, or any condition that may increase the risk of choking during sleep.
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You are unable to remove the Product without assistance.
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You are under the age of 18 without parental or guardian supervision.
If you are pregnant, have a diagnosed sleep disorder, respiratory condition, or any underlying medical concern, consult a qualified healthcare professional before use.
Safe Use Guidelines
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Ensure you can breathe freely through your nose before applying the Product.
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Apply only to clean, dry skin.
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Remove the Product immediately if you experience discomfort, breathing difficulty, dizziness, anxiety, skin irritation, or any other adverse reaction.
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Use only as directed.
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Keep out of reach of children.
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For single-use only.
Collagen & Vitamin E Infusion
The Product contains ingredients intended to support skin comfort and hydration. Individual reactions may vary.
If you have known sensitivities or allergies to cosmetic ingredients, adhesives, collagen-based products, or Vitamin E, discontinue use immediately if irritation occurs and seek appropriate medical advice.
Use at Your Own Risk
Every individual is different and results may vary.
Users may experience mild discomfort, interrupted sleep, redness, skin irritation, adhesive sensitivity, or other minor reactions, particularly during initial use. If irritation, discomfort, difficulty breathing, or any adverse reaction occurs, discontinue use immediately.
You are solely responsible for determining whether the Product is suitable for your individual circumstances.
No Guaranteed Results
Koala Lion does not guarantee any specific outcomes, including but not limited to improvements in sleep quality, breathing, snoring reduction, athletic performance, recovery, wellness, skin appearance, or any other health-related benefit.
Any testimonials, reviews, sleep data, customer experiences, or marketing materials shared by Koala Lion represent individual experiences and should not be interpreted as typical, expected, or guaranteed results.
Limitation of Liability
To the maximum extent permitted by Australian law, Koala Lion, its owners, directors, employees, contractors, suppliers, and affiliates shall not be liable for any injury, illness, loss, damage, claim, expense, or adverse outcome arising from the use or misuse of the Product.
Users assume full responsibility for the use of the Product and agree that Koala Lion shall not be responsible for any direct, indirect, incidental, consequential, or special damages resulting from its use.
Nothing in this disclaimer excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.
Acceptance
By purchasing, opening, or using Koala Lion Collagen Mouth Tape, you acknowledge that you have read, understood, and accepted this disclaimer and agree to use the Product at your own discretion and risk.
4. Pricing, Payments & Orders
Prices are listed in AUD and may change without notice.
We reserve the right to refuse or cancel orders due to errors, suspected fraud, or stock issues.
All payments are securely processed through third-party payment gateways.
5. Shipping & Delivery
Shipping times are estimates only and may vary due to carrier delays or external factors.
Risk of loss or damage to the Products passes to you once the order is provided to the postal carrier.
6. Refunds, Returns & Consumer Guarantees
Nothing in these Terms excludes your rights under the Australian Consumer Law.
You are entitled to a replacement, refund, or repair if the Product is:
- Faulty
- Not of acceptable quality
- Not as described
- Unsafe
Koala Lion offers a 30-day refund policy only available for first-time buyers and limit to one pack per transaction.
7. Limitation of Liability
To the maximum extent permitted by law:
- Koala Lion is not liable for indirect, incidental, or consequential damages, including allergic reactions, breathing issues, skin irritation, or misuse of the Product.
- Koala Lion is not responsible for outcomes arising from pre-existing medical conditions.
- Koala Lion’s total liability in relation to any claim is limited to the amount paid for the Product in question.
Nothing in this clause restricts rights that cannot be excluded under Australian Consumer Law.
8. Privacy
We collect and store personal information in accordance with Australian privacy principles.
Your information is used only for order fulfilment, customer support, analytics, and marketing (with consent).
We never sell customer data.
Full details are outlined in our Privacy Policy.
9. Intellectual Property
All branding, logos, packaging designs, images, and text on the Koala Lion website are owned by Koala Lion and may not be copied, altered, or redistributed without permission.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be handled in NSW courts or relevant tribunals.
11. Contact Us
For questions, feedback, or concerns: